FAQs

Yes, With being our member, you able to track your order, shipment & delivery status anytime & anywhere. You also will receive our latest promotions exclusively.

Click ‘Forgot your password’ – To reset password.
For your convenience in future, you are welcome to click ‘Remember Me’ to save your password automatically.

Yes, you are welcome to contact us before order packed.

There might be in your junk folder. Otherwise, kindly let us know and we will send you another one as soon as possible

Feel free to check your order status here.

Please contact us (email) within 7 days from the date you received your order. Make sure to provide your order number, photos of the item(s) (for defect items) and any other related information. We’ll try our best to have everything resolved as soon as possible.

Kindly track your order anytime once we mentioned on ship/on vehicle.

We offer Visa, Mastercard, FPX.

We’ll only charge the total amount shown in your cart (in MYR).

Please contact us as soon as possible and include: the email address used to place the order, order date and time, order value, and payment method. We’ll be able to resolve the issue once we have this info.

For confirmed orders, we are sorry to let you know all the Kiang Trading products are not returnable, exchangeable or refundable. In case of incorrect, missing or defective issues, please contact us at email.

We definitely understand that you want to get your refund ASAP. We will refund you in the following two business days after our customer service validates your complaint, but the refund may take additional processing time depending on your payment method and bank. Sometimes, refunds might not show up in your account until your credit card’s next monthly billing statement.

All of our merchandises are 100% authentic and official. Feel free to contact us if you have any concerns and we’ll be happy to help.

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    Hi there, saw this products from www.kiang.com.my!